Named after our founder and president, JoesKoi.com was officially launched in 2005. Our goal was a simple one -- to offer our customers the largest selection of quality pond and water garden supplies on the Web at the lowest possible prices. Mission accomplished. But unlike many of our online competitors, we also set out to accomplish this goal while still maintaining the highest customer service standards in the industry. A low quality product sold at a cheap price is not a bargain. And a quality product sold without quality service isn't much better. We recognize these facts even if some of our online competitors do not. So for this reason, we take great pride in offering our customers only top quality products from reputable manufacturers that have withstood the test of time.
We view our customers as friends and this attitude shows in everything we do. And while thought to be an impossible goal by some, our undying commitment to achieving 100% customer satisfaction with each and every order we receive has quickly allowed us to become one of the leading online retailers within the pond and water garden industry. "Joes Koi" is quickly becoming a household name among hobbyists nationwide and we are extremely proud to have earned this distinction. But we are even more proud to say that many of our customers routinely come back to us year after year for supplies, while many more continue to recommend us highly to their family, friends, and fellow hobbyists. To us, this is the ultimate measure of success.
Customer satisfaction is more important to us than simply maximizing profit. Today numerous customer testimonials and advertisements for JoesKoi.com can be found on various popular websites and in several leading hobbyist magazines. And while many of our new customers do initially find us thanks to these media outlets, we still fully recognize and appreciate the value of “word of mouth” advertising. We haven't forgotten where we came from. Without the continued support of our loyal customers we are nothing. We both accept and embrace this fact because we know that it is you, those who gave us a chance in the very beginning, who have helped us grow to where we are today. So if you are satisfied with the quality of products and services we provide, please tell your friends. But if you are not, please tell us.
To help ensure that we are truly offering our customers the best pond and water garden supply deals on the Web, we proudly offer a 110% best-price guarantee on nearly every product we carry. In addition to this iron-clad guarantee, we also offer free shipping on most of our best selling items. If you find a lower advertised price for an identical item purchased from us on any competitor's website within ten (10) business days after your original date of purchase, simply let us know. If we confirm that our competitor is, indeed, offering an identical product at a lower advertised price we will gladly match their price and issue a credit equal to 110% of the price difference. This credit can be redeemed towards a future online purchase from either JoesKoi.com or any of our respected affiliates.
Despite the current economic climate, our business has continued to grow at a rapid pace. So in order to help ensure that we are able to provide the same high level of customer service in the years ahead, a second website, JoesPonds.com was officially launched in 2009. Created initially as a mirror site, JoesPonds.com will eventually serve as our primary product sales and support division. In response to repeated inquiries received from our customers, this change will also allow our original JoesKoi.com site to rededicate itself to providing customers nationwide with a wide selection of quality Koi fish from top Japanese and domestic breeders at affordable prices.
In response to our unrivaled growth and continued success within the pond and water garden industry, some of our online competitors have become understandably upset as we continue to gain market share. Without question, many customers who once purchased products regularly from our competitors are now purchasing these same products from us on an increasing basis. These same competitors will often complain that our advertised prices for various products are somehow "too low." This statement couldn't be further from the truth. In reality, the prices charged by some of our online competitors for these same products are simply too high. Customers will always seek value in the purchases they make. This statement is especially true during a recession when times are tough.
Providing value requires much more than simply offering a product -- or even 20,000 products as offered by JoesKoi.com -- to customers at the lowest prices online. Value also means more to us than simply offering free shipping on most of our best selling items. Real value requires more than simply offering low prices, a huge selection, or free shipping. We believe that value requires something many of our online competitors seem unable or unwilling to provide -- SERVICE. And while many new customers may originally come to us thanks to our unbeatable prices, it is our superior level of service that keeps bringing them back.
We recognize that you have many choices when selecting an online vendor for your pond and water garden supply needs, and we truly appreciate you giving us an opportunity to EARN your business. JoesKoi.com is also a proud member of the Pond Pros Banner Exchange Network, a group of affiliated business websites dedicated to increasing awareness of new and innovative products while continuing to help promote the pond and water garden hobby throughout the US and abroad.
If you would like free pond design assistance of help choosing the best product for your specific needs, please contact us!
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